Website Issues

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Website Issues

Post by Helfdane on Sun Mar 18, 2018 9:16 am

It's a shame that the event went ahead as scheduled even though the sites connectivity issues are still ongoing. Myself and others are going to be negatively impacted for it.
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Re: Website Issues

Post by Lord Arogandor on Mon Mar 19, 2018 6:26 am

Sad

If the website times out or you receive any error, please take a screenshot and I'll send it to the host.
I've contacted them again about 2 days ago. But they can't found any issue.



Chat started on 16 Mar 2018, 12:55 PM (GMT+0)
(12:55:42) *** Gerard joined the chat ***
(12:55:42) Gerard: Hello dear One support, Lately we received a lot of issues with the website. Timing out, the server that seems to be unavailable, lagging,... people are getting annoyed and I was wondering if there's anything that can be done about this?
(12:55:44) Customer service: Thank you for your message, please hold on.
(12:55:45) *** Archie joined the chat ***
(12:55:48) Archie: Thank you for using One.com 24/7 Interactive Online Support. You reached English support. My name is Archie.
(12:56:13) Gerard: Hello Archie
(12:56:52) Archie: Hi there!
(01:02:22) Gerard: Any chance you could give me some advice on what I can do to improve the server quality which has been pretty poor lately?
(01:02:52) Archie: Sorry to hear that.
(01:02:56) Archie: May I know the domain name please?
(01:03:05) Gerard: www.thegraillords.net
(01:03:35) Gerard: It's a small browser game and players really are getting upset due to the time outs or because they can't reach the server for like an hour.
(01:03:43) Archie: Please hold on while I check.
(01:03:51) Gerard: Thank you Smile
(01:05:20) Archie: What error message are you getting when the site is timing out?
(01:06:01) Gerard: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, support@one.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log.
(01:06:18) Gerard: and often the page just doesn't load
(01:12:05) Archie: It seems to be fine now and cannot determine the cause of this. We need to check this further. Please send us the exact time you encountered the error message and a screenshot of the error message to support@one.com We will investigate this for you.
(01:13:06) Gerard: I'm afraid I don't have a screenshot, or the exact time :/ But I can do it whenever it happens again.
(01:13:28) Gerard: also was wondering if One does offer some kind of "dedicated" server service? I couldn't find any information?
(01:14:56) Archie: Sorry we don't offer dedicated server as of this moment.
(01:15:44) Gerard: Okay, so best thing I can do is get in touch with one again, once this happens again and deliver as much information about the issue as possible?
(01:16:48) Archie: Yes please so we can investigate this further and see what's happening in the server at that time.
(01:17:06) Gerard: *sighs* Okay will do and pass the word Smile
(01:17:18) Gerard: Thank you for your time and willingness to help Archie.
(01:18:07) Archie: You are welcome. Feel free to contact us again for any further assistance. Bye and hope you have a great time!
(01:18:19) Gerard: You too! Have a good weekend ahead!
(01:19:02) *** Gerard left the chat ***

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Re: Website Issues

Post by Helfdane on Mon Mar 19, 2018 7:01 pm

Will do. It seems to only give me any issue still on mobile devices. I run the site fine with my PC.

Which is odd, since I can open any other site or run any app on my iPhone without a problem, but TGL just doesn't respond.

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Re: Website Issues

Post by Cpt_Coot on Tue Mar 20, 2018 1:26 pm

My pc is often slow load lately, my phone is the only one that gives me the error message, but I will keep an eye out.

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Re: Website Issues

Post by Helfdane on Sat Mar 24, 2018 11:08 am

Cannot connect to website on my phone....

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Re: Website Issues

Post by Helfdane on Sat Mar 24, 2018 6:33 pm

And now I can. Something is still wrong.

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Re: Website Issues

Post by Lord Arogandor on Sun Mar 25, 2018 5:58 am

Sad We'll try to find out what that something can be.
As far I can see, it shouldn't be the server speed any longer but something else.

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Re: Website Issues

Post by Helfdane on Tue Mar 27, 2018 8:32 pm

It has to do with the login, I think. It times out and says the network is not responding.

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Re: Website Issues

Post by robert on Tue Mar 27, 2018 10:07 pm

Been having a lot of issues with this today, since about an hour before reset and it seems to get worse as the day goes on.  From tavern lagging and game taking a while to being unable to get past logging in.
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Re: Website Issues

Post by Cpt_Coot on Wed Mar 28, 2018 1:41 am

I have been unable to load a single page on the site for the past ~10 hours.

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Re: Website Issues

Post by Lord Arogandor on Wed Mar 28, 2018 6:21 am

Today was a very bad day again Sad
But if it is of any comfort, it was on all the european servers.
You can see if the whole serverpark is down here:


http://status.one.com/



All I can say -and hope for- is that we no longer should have issues with the website when their status says it's all good.

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Re: Website Issues

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